FAQs
You have questions
& we have answers!
General Questions
When you reach out for a quote, either by filling out the "Request a Quote" form on our website or by giving us a call at (269) 567-0563, you're taking the first step towards a meaningful relationship with us. We pride ourselves on not just being any cleaning company but one that genuinely cares about building lasting relationships with our clients. When we get in touch with you, it's not just about understanding the specifics of your cleaning needs; it's also about getting to know you and your family's unique preferences and requirements. This personalized approach allows us to tailor our services not just to clean your home but to do so in a way that aligns with your lifestyle and values. At Clean Vibz Kzoo, we're committed to more than just cleaning homes; we're dedicated to building trust and ensuring our clients feel valued and understood every step of the way.
No, you won't automatically be charged more if the cleaning takes longer than initially anticipated. Our quotes are based on a thoughtful estimate derived from the information you provide about your home's condition. We do our utmost to ensure these estimates are as accurate as possible. However, should we encounter unexpected challenges that might extend the cleaning time, we'll reach out to you promptly. This communication allows us to discuss the situation and offer you options. You can choose to extend the cleaning time for an additional cost, ensuring every corner of your home is attended to, or you can specify priorities for us to focus on within the originally agreed timeframe. At Clean Vibz Kzoo, open and honest communication with our clients is a cornerstone of our service philosophy, ensuring you're always in control and satisfied with the outcome.
No, it's not necessary for someone to visit your home before you book a cleaning with us. Instead of in-home estimates, we determine your quote based on the square footage of your home and the details you share with us regarding its condition. This process allows us to provide you with a timely and accurate estimate without needing to schedule a preliminary visit. At Clean Vibz Kzoo, we aim to make the booking process as straightforward and hassle-free as possible, ensuring you can get the cleaning services you need with minimal disruption to your schedule.
You don't need to worry about providing any supplies or equipment for the cleaning. Our Team comes fully prepared with all the necessary equipment and high-quality cleaning supplies to ensure your home is spotlessly cleaned. Plus, we take your safety and ours very seriously; all of our equipment is thoroughly sanitized before and after each cleaning session. With Clean Vibz Kzoo, all you have to do is sit back, relax and look forward to enjoying your beautifully clean home.
If you are not completely satisfied with your cleaning, we sincerely want to hear about it. Your satisfaction is our top priority at Clean Vibz Kzoo, and we're committed to making things right. Please reach out to us as soon as possible to let us know where we may have fell short. We'll work with you to understand your concerns and, if necessary, re-schedule a follow-up cleaning at no additional cost to address any areas that didn't meet your expectations. We see feedback as an opportunity to improve our services and ensure that your experience aligns with the high standards of cleanliness and customer care that we strive for. Let us make it right-because your peace of mind is what matters most to us.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
Nope, you have the freedom to decide. If you won't be around during our visit, just let us know beforehand. You have several options: you could hide a key in a secure spot, share your door code with us, or we can keep a key at our office, ensuring we have access to your home on the scheduled cleaning day. For deep cleaning sessions, we do recommend being present for the final walk-through. Our team takes great pride in their work and loves to personally showcase the transformation of your space. However, if you're not able to be home, don't worry. We'll still reach out with a follow-up call to ensure everything meets your expectations and that you're delighted with the results. At Clean Vibz Kzoo, we're not just about cleaning; we're about creating moments of satisfaction and peace of mind for our clients.
We do our best to be "right on time." But, we do have a one-hour arrival window to account for traffic, going over on the previous house or weather. If we are going to be more than 30 minutes early or late we will call you.
You are not charged until after the cleaning has been completed.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments. We hope that our quality will keep you on our schedules!
Cleaning Questions
In the footer of this page is a link to our cleaning checklist. All of our cleaners are trained to follow this checklist.
We use primarily Envirox products. These are professional janitorial cleaners that are much more effective than grocery store products.
We offer recurring cleaning services (weekly, biweekly and monthly), one-time, deep cleanings, move in/out cleanings.
For cleanings under 7 hours we only send one cleaner. For longer cleanings, we will send two cleaners.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews. We hire for integrity and train for skill.
At this time, we do not offer cleaning services during evenings or weekends. At Clean Vibz Kzoo, we're deeply committed to maintaining a healthy work-life balance not only for our dedicated cleaning technicians but for our valued clients as well. This approach allows us to ensure that our team is refreshed and delivers the highest quality service. It also means you can enjoy your clean home over the weekend without any interruptions from us. We've found that most of our clients appreciate this arrangement, as it supports their own time for relaxation and leisure with family and friends. Our goal is to provide exceptional service during the week so you can fully enjoy your beautifully clean space when the weekend arrives.